Corrective Action without Discipline - Introduction to Turnaround Interview® (1 day program)

Turnaround Interview® teaches a step by step, highly effective approach to having those difficult conversations about minor issues in the workplace: lateness, overstaying breaks, “forgetting” personal protective equipment, skipping or rushing through quality documentation, etc.

Participants use cases modeled on their own real-life situations and practice techniques for controlling the conversation, dealing with common defences and excuses, drawing out concrete commitments, and amplifying those commitments so that employees want to follow through and will genuinely regret letting you down.

You will learn:
•   Why people defend bad behaviour
•   Why lecturing employees is ineffective
•   How employees’ reactions to coaching are rooted in four defensive responses learned in youth
•   How to control the flow of a difficult conversation using body language and voice
•   4 steps to getting a commitment to change
•   Dozens of defensive tactics and what to say when you meet them
•   When to use discipline instead of Turnaround Interview®

Workshop Dates and Locations:

Halifax:

Office of HRANS, 84 Chain Lake Drive, Suite 103

Moncton:

Days Inn, 2515 Mountain Road

Fredericton:

WU Conference Center, UNB, 6 Duffie Drive

Registration fee:

$445 + HST

For more information and to register:

info@montanahr.com

Communications Skills for Managers

This one-day workshop gives managers the tools to communicate clearly to the listener’s brain while engaging their emotions so that they want to use the information communicated. It teaches handy expressions and communication techniques that transmit complex messages simply, and help you deliver unwelcome news in ways employees understand and accept.

You will also learn effective listening techniques and practice non-verbal methods to build rapport and trust with your people.

Workshop Dates and Location: