This one-day workshop gives you the practical techniques to defuse conflict directed at you, and teaches you to intervene effectively to resolve conflict between employees.
Learn to use body language and probing questions to “turn down the heat and turn up the light” when people get emotional at work. Learn how to express what you need in a resolution in ways that are difficult to oppose. And learn the expressions you can use to keep differences from erupting into conflict.
Taught with real-life examples and cases, this is a must-have toolbox for people who manage or supervise employees in high-stress workplaces.