Montana’s approach to training leaders is practical and effective. We focus on providing concrete strategies that our clients can use immediately to obtain results. With a stress on providing “bench tools” and practical approaches, and with new approaches to old problems, Montana’s trainers are rapidly becoming known as the people who talk common sense and who have the answers our clients are looking for. In addition to our standard offerings, below, Montana designs and develops training programs to order.
Do your managers and supervisors lack assurance when confronted with issues in the workplace? Do they close their eyes on issues or do they reveal the administration's plan as decision that are out of their control? With leadership training, managers and supervisors will learn to be apart of one team only, and the main challenges that supervision entails, such as: 
  • managers and supervisors' responsibilities,
  • understanding employees' moral and engagement,
  • how communication can build a solid and united team,
  • essentials responsibilities and knowledge regarding health and safety,
  • respect in the workplace,
  • how to give orders and demand accountability,
  • understanding conflict and mediation, 
  • positive and negative feedback,
  • corrective measures,
  • support in recruiting and selecting,
  • understanding worker's compensation,
  • factors to consider in managing a unionized and a non-unionized work environment.
Based on the knowledge and qualifications that managers and supervisors must possess, the course is meant as an introduction to supervising.
Delivered as a one-day training, Respectful Workplace provide managers of every level the basics of employment standards as well as intimidation, discrimination, harassment, and poisoned work environment.

Taught with real-world cases from different work environment, supervisors and managers will learn to quickly recognize and manage appropriately questions about employee's respect, therefore limiting the organizational liability and creating by the same token a culture of respect. They will also learn how to deal with employee's concerns and complaints.

Respectful Workplace training is adapted as to reflect the laws in effect of the location where it is given. 
This one-day workshop gives you the practical techniques to defuse conflict directed at you and teaches you to intervene effectively to resolve conflict between employees.

Learn to use body language and probing questions to “turn down the heat and turn up the light” when people get emotional at work. Learn how to express what you need in a resolution in ways that are difficult to oppose. And learn the expressions you can use to keep differences from erupting into conflict. Taught with real-life examples and cases, this is a must-have in the toolbox for people who manage or supervise employees in high-stress workplaces.
Leadership is not how you are perceived by your employees, but how they feel about themselves because of you. 

This one-day training teaches managers and supervisors how to speak to employees and listen to them in a way that will kindle a real engagement and the desire to exert more efforts in their tasks.

We teach practical and applicable techniques so that participants gain assurance when they must give orders, receive questions, react to criticism and sarcasm, announce bad news, respond to complaints, and gather information. They will learn how to extract information from employees that avoid giving a direct answer. 

This course can also be augmented to include simple ways to give orders, conduct meetings, and speak in public.
This one-day training teaches what you need to know to avoid costly HR mistakes. We cover the basics of employment standards, human rights, workers’ compensation, health and safety, and labour relations law, as well as wrongful dismissal or constructive dismissal. We’ll look at typical situations and actual case studies. Don’t rely on gut feel – get informed!
Suitable for both front-line to high-level managers, Frontline Labor Relations distils 60 years of lessons from arbitration jurisprudence into simple, common-sense principles that guide decision-making. Supervisors learn how to use those principles to achieve management goals and defend their decisions in clear and indisputable terms.

The high-integrity Frontline Labor Relations approach reduces friction and conflict in labour-management interactions, and lets you manage efficiently, wisely, consistently, and without fear of having to reverse your decisions.

Delivered as a one-day course, Frontline Labour Relations can also be customized to your needs!
Learn new ways to think of and manage absenteeism in the workplace. Based on years of experience with difficult work cultures, Montana Consulting Group has developed logical, practical, and legally defendable methods to restore the principle that employees have the obligation to be present at work when they are able to. 

Manage absenteeism differently with the key principles underlying the control of absenteeism, and finally stop counting sick days automatically. The training will provide answers to questions such as: 
  • Based on what right is the employee absent?
  • Is the note provided sufficient?
  • Can I and should I challenge the explanation given for the absence?
  • Should the employer pay in case of absence?
Taught with real-world cases, this one-day training will help you navigate a way through the maze of employment standards, human rights laws, and contract or collective agreement provisions that affect attendance management. Thanks to managing absenteeism and functional limitations, your organization will be able to manage absenteeism in a healthy manner.
Montana’s wildly popular Turnaround Interview™ program teaches HR professionals, managers, and supervisors the secrets techniques for getting an employee to break a bad habit without using discipline.

Turnaround Interview is the perfect solution for lateness, minor quality or documentation problems, procedural violations, excessive personal phone calls, dress code problems, extended breaks, negative attitudes, and minor safety violations.

Based on psychological concepts, Turnaround Interview acknowledges that even though people know deep down that they are at fault most of them will justify their behaviors. When they enter the job market, they use defense mechanisms that they have learned during childhood. During Turnaround Interview training, managers and supervisors learn to apply the four steps that foresee and defuse natural defense mechanisms used by employees. They will also learn to appeal to employees' pride to increase the engagement to change their behavior. 

Turnaround Interview includes practical strategies pertaining to body language, controlling one's voice, and using well crafted sentences to control what can be a delicate conversation. You will learn:
  • Why people defend bad behaviour
  • Why lecturing employees is ineffective
  • How employees’ reactions to coaching are rooted in four defensive responses learned in youth
  • How to control the flow of a difficult conversation using body language and voice
  • 4 steps to getting a commitment to change
  • Dozens of defensive tactics and what to say when you meet them
  • When to use discipline instead of Turnaround Interview®.
The training is offered on a two day period but can be offered during one day or adapted to your needs. 

We also offer a train the trainer program, which is destined to other consultants or employees within organization. Afterward, the training can be given by means of licences and teaching materials acquisition. 

Solve your employee's minor problems without using discipline with Turnaround Interview: How to talk good employees out of bad habits in 10 minutes.