Montana’s training for organizational leaders provides concrete tools and strategies that our clients can use immediately to get results. Using a practical and effective approach, our trainers are known as the people who talk common sense and who have the answers our clients are looking for.

In addition to our standard offerings below, Montana designs and develops training programs to order.

courses

Turnaround Interview

Montana’s flagship course, Turnaround Interview teaches HR professionals, managers, and supervisors a progressive and practical method for helping employees to break negative workplace habits without resorting to discipline or the threat of discipline.

Labour Relations

Suitable for both front‑line to high-level managers, Montana’s Labour Relations courses distil 60 years of lessons from arbitration jurisprudence into simple, common-sense principles that guide decision-making. Supervisors learn how to use those principles to achieve management goals and defend their decisions in clear and indisputable terms.

The high‑integrity, principle-based labour relations approach reduces friction and conflict in labour-management interactions, and lets you manage efficiently, wisely, consistently, and without fear of having to reverse your decisions.

Our Labour Relations program can also be customized to your needs, ranging from a one- to four-day course, depending on the scope of the training!

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Leadership for Management

Do your managers and supervisors lack assurance when confronted with issues in the workplace? Do they avoid issues or get into trouble by charging ahead with what they think is right based on assumptions and emotions? With leadership training, managers and supervisors will learn the proper, principle-based solutions and the main challenges that come with their job. They will learn about:

• managers and supervisors’ responsibilities
• understanding employees’ moral and engagement,
• how communication can build a solid and united team,
• essential responsibilities and knowledge regarding health and safety,
• respect in the workplace,
• how to assign tasks and get accountability,
• understanding conflict and mediation,
• positive and negative feedback,
• corrective measures,
• support in recruiting and selecting,
• understanding worker’s compensation,
• factors to consider in managing a unionized and a non‑unionized work environment.

Based on the knowledge and qualifications that managers and supervisors must possess, the course is meant as an introduction to supervising.

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Respectful Workplace

Taught with real‑world cases from different work environments, this one-day course teaches managers of every level the basics of employment standards, as well as intimidation, discrimination, harassment, and poisoned work environment.

Supervisors and managers will learn to quickly recognize and appropriately manage questions about employees’ conduct, therefore limiting the organizational liability and, at the same time, creating a culture of respect. They will also learn how to deal with employees’ concerns and complaints.

Respectful Workplace training is adapted as to reflect the laws in the client’s jurisdiction.

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Attendance Management

Learn new ways to think of and manage absenteeism in the workplace. Based on years of experience with difficult work cultures, Montana Consulting Group has developed logical, practical, and legally defendable methods to restore the principle that employees have the obligation to be present at work when they are able to.

Manage absenteeism differently with the key principles underlying the control of absenteeism, and finally stop counting sick days automatically. The training will provide answers to questions such as:

• Based on what right is the employee absent?
• Is the note provided sufficient?
• Can I and should I challenge the explanation given for the absence?
• Should the employer pay in case of absence?

Taught with real‑world cases, this one-day training will help you navigate a way through the maze of employment standards, human rights laws, and contract or collective agreement provisions that affect attendance management. Thanks to managing absenteeism and functional limitations, your organization will be able to manage absenteeism in a healthy manner.

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Managing and Mediating Workplace Conflict

This one‑day workshop gives you the practical techniques to defuse conflict directed at you and teaches you to intervene effectively to resolve conflict between employees.

Learn to use body language and probing questions to “turn down the heat and turn up the light” when people get emotional at work. Learn how to express what you need in a resolution in ways that are difficult to oppose. And learn the expressions you can use to keep differences from erupting into conflict.

Taught with real‑life examples and cases, this is a must-have in the toolbox for people who manage or supervise employees in high-stress workplaces.

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Leadership Communications

Leadership is not how you are perceived by your employees, but how they feel about themselves because of you. This one‑day training teaches managers and supervisors how to speak to employees and listen to them in a way that will inspire real engagement and the desire to exert more efforts in their tasks.

We teach practical and applicable techniques so that participants gain assurance when they must give orders, receive questions, react to criticism and sarcasm, announce bad news, respond to complaints, and gather information. They will learn how to get information from employees who avoid giving direct answers.

This course can also be augmented to include simple ways to give orders, conduct meetings, and speak in public.

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HR and Obligations

This one‑day training teaches what you need to know to avoid costly HR mistakes. We cover the basics of employment standards, human rights, workers’ compensation, health and safety, and labour relations law, as well as wrongful dismissal or constructive dismissal. We’ll look at typical situations and actual case studies. Don’t rely on gut feel – get informed!

Leadership Development Training

courses

Turnaround Interview

Labour Relations

Leadership for Management

Respectful Workplace

Attendance Management

Managing and Mediating Workplace Conflict

Leadership Communications

HR and Obligations